F.A.Q.
Products
Unless stated otherwise, our artworks are sold unframed.
We made this choice to give you maximum design freedom. Framing is a personal choice that depends on your room's style (e.g., black wood, gold, or minimal aluminum).
Good news regarding compatibility:
- Standard Sizing: Our prints are designed to fit perfectly into standard frames found at major retailers like IKEA, Amazon, or your local framer.
- Protection: Shipping art without glass ensures your print arrives in pristine condition, rolled safely in a reinforced tube, avoiding the high risk of breakage during transit.
We do not sell standard posters; we sell Museum-Grade Art.
Quality is our obsession. To ensure your artwork looks premium and lasts a lifetime, we strictly use:
- High-Density Paper: Heavyweight 200gsm matte paper that feels thick to the touch and eliminates glare/reflections.
- Archival Inks: Professional 12-color giclée printing technology that guarantees vibrant colors and deep blacks that will not fade for decades.
- Texture: Our prints have a smooth, refined finish that captures the finest details of the original design, whether it's a vintage travel poster or a sharp motivational piece.
Selecting the right size is crucial for the perfect visual impact.
We offer a wide range of formats to fit any space, from cozy desk corners to massive statement walls.
Quick Sizing Guide:
- Medium (30x40cm / 12x16"): Perfect for gallery walls or smaller spaces like shelves and desks.
- Large (50x70cm / 20x28"): The standard poster size. Ideal for hanging above a console table or dresser.
- Statement (70x100cm / 28x40"): Our "Dreamer" size. Best for standalone impact above a sofa or bed.
Note: All our sizes are universally compatible with standard frames available in Europe, the USA, and the UK.
We believe art can be a valuable asset, not just decoration.
Unlike mass-produced posters found in generic stores, DreamBrothers creates exclusive, rare wall art. We limit our print runs to ensure your artwork remains unique and holds its value.
Every Limited Edition piece includes:
- Certificate of Authenticity (COA): Your artwork arrives with a hand-signed and numbered document, proving its origin and exclusivity.
- Scarcity: Strictly limited quantities worldwide. Once they are gone, they are gone.
- Investment Potential: By restricting supply, we protect the integrity of the art, allowing it to stand out as a true collector's item that can appreciate in value over time.
If an item has vanished from your wishlist or cart, it typically means the artwork is sold out or has been discontinued by the artist.
At DreamBrothers, we curate exclusive wall art and limited edition collections. Our artists frequently update their portfolios to keep the catalog fresh and unique. This means some designs are only available for a limited time.
What this means for you:
- Scarcity: Once a limited run is over, it may never be restocked.
- Act Fast: To avoid disappointment, we recommend securing your favorite pieces as soon as you find them.
- Updates: We cannot guarantee if or when a removed item will return.
A Pre-Order allows you to reserve exclusive artwork before it is officially released or restocked.
You can easily identify these items because they are marked with a "PRE-ORDER" tag in the product title.
Key things to know:
- Release Date: Pre-order items have a specific "Estimated Shipping Date" listed in the product description. Please check this date before purchasing.
- Combined Shipping Rule: If your order contains both "In-Stock" items and "Pre-Order" items, we will ship the entire order together once the Pre-Order item is ready.
💡 Pro Tip: If you want to receive your in-stock items immediately, we recommend placing two separate orders: one for available art and one for the pre-order.
Because personalized items are made uniquely for you, they cannot be returned or refunded.
Unlike standard collections, a custom piece (like a Memento Mori Calendar created with your specific name and age) has no resale value to other customers. Therefore, all sales on personalized art are final.
However, there is one exception:
If your custom artwork arrives damaged or defective, we will obviously send you a free replacement immediately. Please contact our support team within 48 hours of delivery with photos of the damage.
Shipping
We proudly ship to over 200 countries and regions worldwide.
To ensure faster delivery times and reduce our carbon footprint, we utilize a massive network of over 140 logistics partners with local production hubs in 32 countries.
What this means for you:
- Speed: Your art is printed in the facility closest to your delivery address (e.g., US orders are printed in the US, EU orders in Europe).
- No Customs Fees: For most orders within our local production network, you avoid nasty customs surprises.
Our Local Production Hubs include:
Australia, Austria, Belgium, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Malaysia, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, UAE, United Kingdom, United States, and many more.
Shipping costs are calculated automatically at checkout.
The final price depends on three factors:
- Total Weight of the package.
- Destination Country.
- Current Fuel Surcharges from carriers.
How to check: Simply add your favorite artwork to the cart and proceed to the checkout page. You will see the exact shipping quote before you make any payment.
To guarantee the fastest arrival, our system automatically selects the best carrier for your specific route.
While you cannot manually select the courier, we only partner with the world's most reliable logistics providers, including DHL, UPS, FedEx, and Amazon Logistics.
Rest assured:
- You will receive the specific carrier name and tracking number in your Shipping Confirmation email.
- Our goal is always the same: getting the magic of DreamBrothers to your door safely and quickly! ✨
my order
No problem, we won't ruin the surprise!
Being an eco-conscious brand, we do not include paper invoices with prices inside the package. The recipient will only see the artwork.
- Need a receipt? You received a digital confirmation via email. If you need a formal invoice for tax purposes, simply request one via our Contact Form, and we will email it to you directly.
Payment
Yes, your security is our top priority.
We use industry-standard 256-bit SSL (Secure Socket Layer) encryption to protect your personal and financial information.
How to verify: You can see the padlock icon 🔒 to the left of our URL (dream-brothers.com) in your browser address bar. This confirms that your connection is secure and your data is private. We never store your credit card details.
We accept a wide range of secure payment options to make your checkout easy.
You can pay using:
- Credit/Debit Cards: Visa, Mastercard, Maestro, and American Express.
- Digital Wallets: PayPal, Apple Pay, and Google Pay (for one-click checkout).
- International: Union Pay.
- Buy Now, Pay Later: We accept Klarna, allowing you to split your purchase into interest-free installments.
Applying a promo code is simple.
- Add your favorite artwork to the cart and proceed to Checkout.
- Look for the field labeled "Discount code" or "Gift card" (usually on the right side of the screen on desktop, or at the top on mobile).
- Type in your code and click "Apply".
The total price will automatically update to reflect your savings.
Do you have other questions?
Choose how to contact us:
